![]() The minute I attempt to payoff early, I get the wrong payoff amount given to me and would not have even have know the account was still open accumulating horrendous interest had I not seen the balance go up on Credit Karma. Was approved and service was excellent at a time when I was struggling with health and therefore finances. Past interactions with this branch have been positive but based on my recent experience I doubt that I will do business with Mariner Finance again once I have paid the balance owing I no longer drive and so it is difficult to go into the office in person. On May 23rd I submitted a written summary of the problems that I have been having to Customer Relations and received an email stating that someone would respond by the end of the following business day. I have also called and left a message at the number given for Customer Relations but again no one returned my call. Again I called and left messages that were never returned. He explained that I might be more likely to be approved then because "Customer Appreciation Days" was beginning. ![]() On May 16th I was able to speak to a gentleman who agreed thst either he or one of the other staff would call me the following day at 3:00PM. ![]() Although I leave detailed messages no one returns my call. I usually encounter a recording stating that no one is available to take my call and to leave a message. I have repeatedly tried to call the Everett Washington branch during the past several weeks regarding adding an additional amount to my existing loan account. ![]()
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